Return Policy

Please read carefully before your purchase. Alxndr Jewelry genuinely wishes you will be satisfied with any and every purchase you make with us. With that said, every piece of jewelry purchased through our site is considered a custom order, crafted for you and can take several days and weeks to make depending on the complexity of the design. That being said, Alxndr jewelry must uphold a no refund policy for these purchases. However, some items can be returned for partial credit or exchange (limit one exchange per order) if the item isn’t altered or engraved in any way. Items that do not meet these requirements will not qualify for a partial credit return or exchange. Buyers will be responsible for refinishing or restocking and all non refundable shipping fees. In the very rare event that your product arrives damaged, please notify us immediately at alxndrjewelry@gmail.com within 48 hours of delivery. Please include your name, order number, written description of damage and pictures of the damage in the email. If the claim is accepted, an email will be sent to you with return instructions  and all following shipping costs will be waived by us on the order. 

 

Alxndr Jewelry Ready To Ship Return Policy

• Return period: You may return items purchased from the Alxndr Jewelry ready to ship section within 30 days of purchase for a full refund or exchange.
• Condition: Items must be returned in the original packaging, unworn, and in the same condition in which they were received. Any jewelry that has been damaged or altered will not be accepted for return.
• Shipping: Shipping costs for returns are the responsibility of the customer.
• Refunds: Refunds will be processed within 10 business days of receipt of the returned item.
• Exchanges: If you would like to exchange an item, you will be responsible for shipping costs for the new item.
• Exclusions: The following items are not eligible for return:
  • Custom jewelry
  • Engraved jewelry
  • Special orders
  • Items that have been worn or damaged

Fraud protection: Alxndr Jewelry takes fraud protection seriously. If we suspect that a return is fraudulent, we may require additional documentation or refuse to process the return.

Contact: If you have any questions about our return policy, please contact us at alxndrjewelry@gmail.com or 1-760-443-0644.

Please understand, these policies are aimed toward avoiding theft, various types of fraud and costly productions costs that can not be refunded to us in the event of “buyer remorse”.  We are here to provide you with high quality service and fine jewelry that you deserve. We will work to make you genuinely satisfied with your purchase with us.